Foodvillage Privacy Policy

^{Effective Date:01/01/2025}

Welcome to Foodvillage, the online food delivery service provided by www.foodvillage.com.bd. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app and website www.foodvillage.com.bd, along with related services.

By using our Service, you agree to this Privacy Policy.

1. Information We Collect

^{a. Personal Information}

When you register or interact with our Services, we may collect:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Payment Information (e.g., card details, wallet data — handled via secure third-party gateways)
• Profile Picture (if added)

^{b. Usage Data}

We collect data on how the Services are accessed and used. This may include:

• Device Information (IP address, device type, operating system)
• App Activity Logs
• Location Data (with your consent)
• Cookies and Similar Tracking Technologies

_{c. Location Information}

We collect your real-time location to facilitate food delivery.

• You may disable location access in your device settings.
• Without location data, some features (like nearby restaurants and delivery tracking) may not function properly.

2. How We Use Your Information

We use the collected information to:

• Process and deliver your food orders
• Provide customer service and resolve complaints
• Improve app/website performance and user experience
• Send promotions and service updates (if opted-in)
• Ensure security and prevent fraudulent activities
• Comply with applicable legal requirements

3. Sharing of Information

We do not sell or rent your personal data. We only share it in limited cases:

• With restaurant partners and delivery riders to complete orders.
• With payment providers for secure transactions.
• With legal authorities when required by law.

4. Data Security

We use encryption, firewalls, and secure servers to protect your data.

 However, no method of online transmission or storage is 100% secure.

5. Data Retention

We keep your information as long as your account is active or needed for service.

Some data may be kept longer if required by law or for business/legal obligations.

6. Cookies & Tracking

On our website (www.foodvillage.com.bd) we use cookies to analyze and enhance user experience.

On our mobile app, we use device identifiers and similar technologies.

You can manage cookies or permissions from browser/device settings.

7. Children’s Privacy

Our Service is not directed to children under 13.

If we find that a child has shared personal data, we will delete it immediately.

8. Your Rights

Depending on your region, you may:

• Access a copy of your data
• Request correction/updates
• Request deletion of your data
• Withdraw consent for marketing communications

 To exercise these rights, contact us below.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page

Major changes will be notified via email, in-app, or website notice

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Foodvillage

Pabna, Bangladesh

Foodvillage Support Team

 Email: support@foodvillage.com

 Website: www.foodvillage.com.bd